Shipping & Returns
ARTWORK DELIVERY OPTIONS
During the check-out process you can opt to choose either a free UK delivery or pick up the work from the ArtSpring Gallery in Tonbridge.
PICKING UP FROM THE ARTSPRING GALLERY
If the artwork is not in the gallery, it will be delivered to the gallery from the artist, usually within 5 days.
TEL: 01732 365924
OPENING TIMES : Wed-Sat 11:00-4:00
December Christmas Opening Times:
DELIVERY DIRECT FROM THE ARTIST
If you select this option during checkout, the artist who created the work will arrange to ship it to you directly. They will be given your delivery instructions and will aim to ship the work within 5-8 working days.
We’re sure you’ll love your new purchase. However, if for any reason you decide you want to return it, here is our returns policy.
We accept returns up to 14 days from the date you received the item (the “Art”) from us. If more than 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We don’t accept returns for Art that has been made to order or commissioned.
To be eligible for a return, your Art must be unused and in the same condition that you received it, and in the original packaging.
To complete your return, you’ll need to show us your receipt or proof of purchase.
If you return the Art in person, we may have to contact the artist who created it to inspect its condition and approve or reject it for a refund, but normally we’ll be able to inspect it while you wait and let you know.
If you return your item by post, we’ll send you an email to notify you once we’ve received and inspected it. We’ll also notify you whether we approve or reject your refund.
If your refund is approved, it will then be processed: if you paid by card, a credit will automatically be applied to that card/bank account within a certain amount of days, depending on your card provider’s terms. If you paid in cash, we’ll email you to arrange reimbursement, and you’ll need to collect your cash from the gallery.
We reserve the right to reject your refund, for example if the Art arrives damaged or if we suspect our refunds policy is being abused.
To return your Art, you should bring it in to our gallery in person at 167 High Street, Tonbridge, Kent, TN9 1BX during opening hours, or post it to that address.
You’ll be responsible for paying for your own shipping costs for returning the Art, and for getting it to us in the same condition that you received it. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable). You should consider using a trackable shipping service or purchasing shipping insurance (we don’t guarantee that we will receive the returned Art).